New adjudication analytics tab now available

We’ve launched a new Adjudication analytics tab in your Checkr Customer Dashboard, designed to give you deeper insights into your team's screening decisions and help optimize your adjudication process. This is the latest enhancement in our ongoing refresh of in-app analytics, following updates to the Overview, Criminal, and MVR tabs.

What You'll Find

• Adjudication Overview – Get a comprehensive view of your screening decisions with total volume metrics, turnaround times, and a clear breakdown between automated and manual adjudications. See at-a-glance summaries of Eligible, Review, and Escalated decisions.

• Team Performance – Analyze your team's manual adjudication efficiency with detailed performance metrics including turnaround times and individual adjudicator breakdowns. Toggle between different views to focus on specific decision types.

• Criminal Charges & MVR Insights – Compare adverse action trends against engaged charges, and track patterns in felonies, misdemeanors, and MVR incidents (accidents, violations, suspensions) over time.

• Candidate Stories Analytics – Monitor the impact of candidate-submitted stories on your adjudication outcomes. Track story requests, submissions, review rates, and conversion metrics to understand how candidate context influences decisions.

This new analytics capability helps you identify opportunities to improve consistency, understand team efficiency, and discover ways to leverage additional Checkr features for better outcomes.

Available now in your Analytics Dashboard.

Helpful Resources

Explore the updated Help Center articles to get the most out of the new experience:

• Adjudication analytics

• Candidate stories: Better understand the past and present